Refund policy

Return & Refund Policy

Because each item is handmade with love and intention, all sales are FINAL.

However, your satisfaction in your item means everything to us. If your order is damaged, defective, or you received the wrong item, please contact us within 7 days of delivery and we’ll make it right.

We’ll gladly offer:

  • A replacement (if available)

  • Store credit

To be eligible, please email us at shopsincerelylacy@gmail.com with:

  • Your order number

  • A clear photo of the item and issue

  • A description of the problem

Please note:

  • We do not accept returns or exchanges for size, fit, or change-of-mind, due to the handmade nature of each piece.

We reserve the right to refuse returns that do not meet our policy.

Thank you for shopping small, small-batch, handmade fashion!